5.1 Analyze User Journey and Identify Funnel Drop Off Points
Welcome to Phase 5.1 Understanding User Paths to Conversion
You have done a great job with Exploratory Data Analysis EDA You understand overall traffic trends user behavior by segments and individual page performance Now it is time to move into the Business Insights phase We will start by analyzing the user journey through your website We will specifically focus on funnels and identifying drop off points A funnel is a series of steps a user takes to complete a goal like signing up for a newsletter or finding a specific tutorial Understanding where users leave this path is like finding the broken rungs on a ladder It helps you fix problems and guide more users to their goals
This step is crucial for optimizing your websites conversion rates and improving user experience
Why Funnel Analysis is Essential
Funnel analysis provides a clear visual of your users journey and pinpoints areas for improvement Here is why it is so valuable
Identify Bottlenecks See exactly where users are abandoning a process This helps you prioritize your optimization efforts
Improve Conversion Rates By fixing drop off points you can guide more users to complete desired actions This directly impacts your business goals
Understand User Intent Funnel analysis helps you understand how users navigate your site when they have a specific goal in mind
Optimize Design and Content If a step has a high drop off rate it might mean the page is confusing irrelevant or has technical issues
Measure Impact of Changes After making improvements you can use funnel analysis to see if the changes reduced drop off and improved conversion
Funnel analysis transforms your data into actionable insights for improving your websites effectiveness
Defining a Sample Funnel for SankalanTech.com
For our analysis we will define a common user journey on a tutorial website. This will be our sample funnel.
Step 1 Homepage View A user lands on your websites main page
Step 2 Any Tutorial Page View The user navigates from the homepage to any general tutorial category page or a list of tutorials
Step 3 Specific Article View The user clicks from a category page into a specific tutorial article to read its content
Step 4 Contact or About Page View The user shows deeper interest by visiting a contact us or about us page This indicates a potential lead or deeper engagement
You can define any funnel steps that are important for your websites specific goals
Python Code for Funnel Analysis
We will write a Python script to fetch your event data from SQL Server. It will then analyze user paths through the defined funnel steps and calculate drop off rates.
Practical Python Code Example
Here is a basic example of the Python code you will write. This code will connect to your SQL Server database. It will fetch event data. It will then identify users who completed each step of the funnel and calculate conversion and drop off rates.
Important Notes on This Code
This script connects to your SQL Server database to pull event data. It then uses Pandas to identify sessions that completed each step of a predefined funnel. The funnel steps are defined by conditions on 'page_location' and 'event_name'. You will need to adjust these conditions to perfectly match the URLs and event names relevant to your website's specific funnel. The bounce rate calculation here is a common simplified approach. It counts sessions with only one event.
A more strict definition might require checking if that single event was specifically a page view. This script calculates the number of sessions reaching each step and the drop off rate from the previous step. For a truly sequential funnel where events must happen in a specific order within a session more complex logic involving sorting and checking event sequences would be needed.
This example provides a good starting point for understanding overall funnel performance. Remember to fill in your actual SQL Server connection details in the DB CONFIG section. This includes your server name database name username and password.
Understanding Your Python Funnel Analysis Script
This Python script helps you understand how users navigate through key paths on your website and where they might be leaving. It pulls data from your SQL Server database and analyzes their journey through predefined funnel steps. Let us break down each part of the code.
1 Setting Up Your Tools and Connections
At the very top of the script you see some import lines. These bring in the necessary tools for our work. The first is import pandas as pd
which brings in Pandas used to work with data in a table-like format and perform calculations. The next is import pyodbc
which lets Python talk to your SQL Server database. Then from datetime import datetime
which is used for working with dates and times. Next you see DB_CONFIG
which holds all the details for connecting to your SQL Server. You need to update this with your actual server name, database name, username, and password.
2 Connecting to Your Database
The connect_to_db
function is responsible for making the connection to your database. It tries to open a link to your SQL Server using the details from DB_CONFIG
. It builds a connection string which helps pyodbc find and log in to your database. It then attempts the connection and prints messages to let you know if it was successful or if there was an error.
3 Fetching Event Data
The fetch_event_data
function gets the raw event data from your database that is needed for funnel analysis. It runs a SQL query to pull specific columns like user pseudo id, session id, event timestamp, event name, and page location from your events table. It orders the data by user, session, and timestamp. It uses pd.read_sql
to run the query and put the results directly into a Pandas DataFrame, which is the starting point for analyzing user journeys. It also prints how many records were fetched and handles errors if any.
4 Perform Funnel Analysis
This is the core function where the funnel analysis happens. It takes the event data and determines how many sessions complete each step of your defined funnel. It identifies unique sessions that reach each step and calculates the drop off rate between steps.
Here is how it works:
- Initial Data Preparation: Ensures the
page_location
column is a string and handles empty values.
- Define your funnel steps: Sets conditions for each step of your funnel (like homepage view or article view). You can customize these based on your site.
- Process each funnel step: Loops through each step, filters event data for matching events, and counts unique sessions.
- Calculate drop-off: Compares the current step’s sessions to the previous step to find the percentage of users who dropped off.
- Print summary: Displays a table showing sessions at each step and drop off rates.
- Calculate overall conversion: Measures the total conversion rate from the first to last step of the funnel.
5 Running the Script The Main Block
This part runs when you start the Python file. It connects to the database, fetches event data, performs the funnel analysis, prints the results, and finally closes the database connection. Closing the connection is important to free up resources.
Overall Value of This Script
This Python script is a powerful tool for optimizing your website's conversion paths. By mapping the user journey and identifying drop off points, you get actionable insights to improve user experience and increase conversion rates. It highlights your skills in business analysis and web analytics.
Next Steps
Once you run this Python script, you will see a clear breakdown of your user funnel and where users are dropping off. This means you have successfully analyzed user journeys. The next phase will be to analyze new versus returning users to understand differences in their behavior. For now, save this script in your E drive SankalanAnalytics backend folder and name it something like analyze_funnel.py
.